MyCare.scot gives adults in Scotland a way to view selected health information through a website or mobile app. The current public description includes medicines, allergies, some vaccination records and a service finder. Appointment management and a fuller set of communications belong to its developing programme; downloading the app does not make every planned service available.
That distinction makes the service easier to understand. There is a national point of entry, a particular set of information behind it, and a longer process of connecting health and social care organisations.
What the current service shows
The Scottish Government’s mobile-app announcement describes access for people aged 18 and over. Its feature list includes a Community Health Index, or CHI, number, personal details held by NHS Scotland, medication and allergy information, and Covid and flu vaccination records from 2021 onwards. A finder helps people locate nearby health and wellbeing services.
Those labels matter. “Some vaccination records” is a narrower promise than a complete lifetime vaccination history. A displayed address is information held by the service, rather than evidence that every organisation has updated its records. And viewing a medicine list is a different function from ordering a repeat prescription.
The following comparison follows the official descriptions, rather than a test of a personal account.
| Part of the service | What the public documentation establishes |
|---|---|
| Selected personal health information | The documented current fields include CHI number, medicines, allergies and some vaccination records. |
| Local services | A finder helps identify health and wellbeing services. It does not itself establish an appointment or eligibility. |
| Wider appointments and communications | These form part of staged development and organisational onboarding. They should not be assumed available everywhere today. |
Signing in and finding information are separate steps
MyCare.scot uses a verified ScotAccount. The government describes identity verification through photo identification, with security questions available where needed. Its launch guidance takes people from creating or signing into that account to connecting with MyCare.scot.
ScotAccount’s own guidance explains that it is a Scottish Government account used across public services. It is separate from the local-government service called myaccount. Having an account for one public service therefore does not mean that every similarly named account is interchangeable.
For someone seeking help, the distinction is useful: an identity-verification problem and a question about information displayed in the health service may need different support. ScotAccount provides a “Get help with this page” route within its screens; the MyCare launch guidance separately identifies service support.
Where the medicine information comes from
The National Digital Platform’s Data Access Service description explains one part of the connection. A request using the person’s CHI number retrieves medication and allergy information from the Emergency Care Summary.
That is more specific than an app independently assembling every part of a medical history. The platform description distinguishes this retrieval service from a separate data-storage service used for other functions. Its statement that the retrieval component does not store information locally should not be stretched into a claim that the entire MyCare system stores no data.
This also explains why a single sign-in can coexist with different information sources and different stages of readiness. The entry point and the underlying records are related parts of a service, rather than the same thing.
National availability does not mean the rollout is finished
The Digital Front Door programme describes an initial Lanarkshire dermatology cohort in December 2025, national access in April 2026 and continuing incremental development. Its future features include appointments and test results as organisations connect to the programme.
The programme also says digital access does not replace other ways of obtaining health and care information. The government’s equality assessment summary retains non-digital routes within its policy aims. These are commitments about service design, rather than measured proof that every access barrier has disappeared.
For now, the useful expectation is a documented set of information and an expanding service. Checking which function is available, which organisation supplies it and where to get help is more informative than treating the app’s long-term roadmap as a current feature list.